Appointment FAQs

Consultations are by appointment only. Please call our receptionist at 907-561-9444 or use the appointment request button on any page of our site.

We attempt to see sick and urgent cases the same day when possible, otherwise you will be offered the first available appointment. We assure you that you will be seen as soon as possible.

Cancellations
If you are unable to keep an appointment, please notify reception at least 24 hours in advance, as someone else will be able to use your appointment. Please remember that an appointment is for one person only. If two people want to be seen together you should book two back-to-back appointment times.

Get the Most Out of Your Appointment
To get the most out of your appointment, we recommend you keep a notebook. This will make it easier to report any changes you’ve noted, when the changes occurred, what you did and if it worked. The more precise your observations, the more helpful they’ll be to your health care provider.

Prepare a list of questions in advance. Spend some time brainstorming a list of questions. Write them down, leaving spaces for the answers.

Take notes during the visit. Write down key information so you can review it later. We try to have handouts and information for you about many topics. We know it’s a lot of new information sometimes!

If necessary, slow down the pace. Don’t be embarrassed to slow down the conversation if you’re feeling overwhelmed. If you don’t understand a word or idea, ask for an explanation. We try hard to talk in plain English but may occasionally slip into “Medical Speak” and some of these ideas are challenging or even scary. Communication is one of the most important things we do, so let us know if you’re confused or uncertain.

Never withhold information.  Trust us, we’ve heard it all!  There’s no reason to be embarrassed or shy with your healthcare provider.  Something you think is minor could affect treatment. Alternatively, something you think is serious might be minor and easily remedied. Also, be honest about whether you’re following the doctor’s recommendations about diet, exercise, lifestyle and taking medications. If not, your provider might be able to help.

Share information about all current medications, including over-the-counter drugs as well as herbs and supplements, and any problems with them. Bring a written list including how much and how often you take them. Remember to list allergies to any medications as well.

Discuss costs and insurance issues frankly. The clinician may suggest an evaluation or treatment that isn’t covered fully by a given health plan. Ask about reimbursement issues when considering different options.

Don’t leave until you understand all the doctor’s instructions, especially those about medications. Know which medications or supplements need to be taken when, how often they should be taken and in what amount. Ask about any side effects that may occur, and what can be done about them.

Don’t hesitate to call the office if something comes to mind later. If you still have questions or aren’t sure about your treatment and medications, call to get the information you need.